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Privacy

Privacy policy

Last updated 21 October 2026.

Who we are

“WireFree Security”, “we” and “us” mean the businesses behind this website:

  • David Oldmeadow trading as WireFree Security, ABN 52 177 805 664, NSW Master Security Licence No. 000111515, who provides camera installation, equipment and quotes; and
  • Oldman Group Pty Ltd, ABN 90 681 500 587, which provides the WireFree Cloud recording service and app.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). Our terms of service set out the terms for our work and for WireFree Cloud. This policy covers our website, quotes, installation work, WireFree Cloud (the customer portal at cloud.wirefreesecurity.com.au and our mobile app) and our emails and texts.

What we collect

  • Enquiries and quotes: your name, email, phone number, address or suburb, the work you’re after, anything you tell us in your message, whether you’ve asked for tips and offers, and the internet (IP) address the form was sent from, which we use to stop spam. When you accept a quote we record the name you typed, the time and your IP address.
  • Payments: deposits, invoices and WireFree Cloud plans are paid through Stripe. Stripe collects your card details; we never see or store your full card number. We keep a record of what was paid and when.
  • WireFree Cloud accounts: the name, email and phone number of each person on the account, your sites and camera details, sign-in records, and an activity log of changes and access. If you use the app, we also store a notification token for your device so we can send camera alerts.
  • Camera footage: WireFree Cloud stores the recordings, playback copies and thumbnails your cameras upload. Footage can show people, vehicles and places. You decide where your cameras point and what they record.
  • Website use: pages viewed, the device and browser used, the site you came from, approximate location (city level) and, if you came from an ad, which ad. This is collected by the analytics and advertising tools described below.
  • When we do the work: notes and photos of the installation, and anything you tell us about the property (for example, where cables or pipes run).

How we use it

  • to reply to your enquiry, prepare and send quotes, book and carry out work, and send invoices and receipts;
  • to run WireFree Cloud: store and show your footage, send alerts about cameras that stop recording, provide support, and bill your plan;
  • to keep our systems and your account secure and to prevent spam, fraud and misuse;
  • to understand how people use our website and how well our advertising works, so we can improve both;
  • to send security tips and offers, but only if you ticked the box to ask for them; and
  • to meet our legal obligations, including tax records and lawful requests from police or courts.

We do not sell personal information. We do not use your camera footage for advertising, and we don’t use it to train AI models.

Cookies, analytics and advertising

Our website uses cookies and similar technologies (small files and pieces of code that recognise your browser) from the following providers. They collect information about your visit and, where you’ve allowed it in your browser or account settings, may combine it with information they already hold to measure and show advertising:

  • Google Analytics: shows us how visitors use the site.
  • Google Ads: tells us when someone who clicked one of our Google ads sends a quote request or taps our phone number.
  • Meta Pixel (Facebook and Instagram): records page views and when a quote request is sent or our phone number is tapped, so Meta can measure our ads and show them to people likely to be interested, including people who have visited our site.
  • Microsoft Advertising (Bing): measures our Microsoft ads in the same way.

We don’t send your name, email or phone number from our forms to these providers. They receive information about the visit itself (such as the page, your browser and IP address) and their own cookies.

You can limit or stop this:

The website still works if you block these cookies.

The customer portal and app use only the cookies and storage needed to keep you signed in; they don’t carry advertising trackers.

Who we share it with

We share personal information only as needed to run the business, with:

  • the service providers that host and operate our systems: Amazon Web Services (hosting, storage and email), Stripe (payments), and Apple, Google and Expo (app notifications);
  • the analytics and advertising providers listed above, for website visits;
  • between the two WireFree businesses named above, for example when cameras we install come with WireFree Cloud;
  • our professional advisers, such as our accountant and lawyers; and
  • police, courts or government agencies when the law requires it, for example under a warrant or subpoena. Where the law allows, we’ll tell you first.

Where it’s stored

WireFree Cloud footage and our customer records are stored with Amazon Web Services in Sydney, with backups in Melbourne. We don’t store camera footage outside Australia.

Some providers handle information overseas, mainly in the United States: Stripe for payments, Google, Meta and Microsoft for website analytics and advertising, and Apple and Google for app notifications. We use reputable providers that are bound by privacy and security obligations.

Camera footage

Your footage belongs to you. Our staff don’t view it, except with a time-limited support grant (up to 7 days) to help with a problem you’ve raised, or where the law requires. Support access is recorded in your account’s activity log. Footage is kept for your plan’s storage period and then deleted automatically; recordings you mark to keep are held for 12 months. If your account is closed or your plan ends, footage is deleted 60 days later.

You’re responsible for recording lawfully, including the Surveillance Devices Act 2007 (NSW) and, for businesses, the Workplace Surveillance Act 2005 (NSW). If someone asks us for footage your cameras captured, we’ll refer them to you unless the law requires us to act.

How long we keep it

  • enquiries that don’t go ahead: up to two years, so we can follow up and deal with any questions;
  • quotes, invoices and payment records: at least five years, as tax law requires (seven for company records);
  • WireFree Cloud account details: while the account is open, and then as long as needed for billing, legal and security records; and
  • camera footage: as described above.

Keeping it secure

We encrypt information in transit and at rest, keep each customer’s account separate, require multi-factor sign-in for staff, and log access to accounts and footage. No system is completely secure, but if a breach is likely to cause you serious harm, we’ll tell you and the Office of the Australian Information Commissioner as the law requires.

Emails and texts

If you ask for a quote or contact us, we may follow up about that enquiry by email, phone or text. We only send security tips and offers if you tick the box to ask for them. Every email and text from us explains how to opt out, or you can unsubscribe here at any time; we act on it within five business days, usually the same day. WireFree Cloud customers manage account and camera alert emails under Account in the portal.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing enquiries@wirefreesecurity.com.au. We’ll reply within 30 days. We may need to confirm who you are first, and some records (such as tax records) must be kept even if you ask us to delete them.

You can deal with us without giving your name if you only want general information, but we’ll need your details to quote, install or open an account.

Questions and complaints

Contact us at enquiries@wirefreesecurity.com.au or on 0414 532 010. We aim to resolve complaints within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner.

Changes to this policy

We’ll update this page when our practices change and show the date at the top. For significant changes affecting WireFree Cloud customers, we’ll also email the account owner.